EFFICIENCY

Efficiency in government services refers to “doing more with less” or “doing better with the same”. It is about the optimal use of inputs (resources such as manpower, technology, time, and funding) and funding) to deliver the best output (high quality public services). In order to be efficient, the goal is to minimise waste, reduce costs and improve speed and quality while achieving the desired outcomes.

In a globalised world, countries compete for investments, talent and tourism. To achieve that, providing seamless and hassle-free experiences to citizens, residents and businesses is a necessity. Delivering a world-class service experience increasingly relies on efficiency, which has become a cornerstone of modern public administration. Private companies have sped up delivery times and improved user experience by focusing on end-to-end digital transformation of services, using agile, product-centric ways of working and investing in modern technology and systems. Government services are adopting a similar approach to drive further efficiencies, ultimately aiming at improving people’s lives.