Leverage automation technologies to drive further efficiency

STANDARD AND ADVANCED TECHNOLOGIES CAN CONTRIBUTE TO EFFICIENCY

One of the central elements of driving efficiency is the adoption and integration of automation technologies.

 

These have the potential to revolutionise the way governments operate, making them more responsive, accurate, and cost-effective.

Standard automation

Robotic Process Automation (RPA) helps automate repetitive and routine tasks in government processes, such as data entry, document processing, and form-filling, freeing up time for public servants to focus on more strategic tasks.

Use Case:

The Australian Taxation Office (ATO) integrated RPA into their systems to automate time-consuming and repetitive tasks. Bots were employed to extract and consolidate data from various sources, validate information, perform calculations and update records. This significantly reduced processing times, improved data accuracy, and enhanced overall efficiency in handling tax related tasks.

Real-automation

(see more on principle #6 Real-automation)

 

• Machine Learning advanced algorithms derive complex insights and identify patterns, empowering decision-making and helping workers move faster with their activities.

• Blockchain enhances transparency, security and efficiency of transactions and record-keeping.

• Artificial Intelligence aims for improved customer experience but also drives enhanced operational efficiency, freeing up workers to focus on more important tasks.

Use Case:

The US Citizenship and Immigration Services (USCIS) department has witnessed improved efficiencies after leveraging an AI-powered virtual agent named Emma, which answers basic questions and helps users navigate the website while human experts support with individual, more complex demands.