Introduction

We currently find ourselves in an unprecedented and exponential shift on a global scale. As the pace of technological evolution accelerates, there is a need for nimble, dynamic innovation which
will ensure our position at the forefront of global competitiveness and leadership. Amidst this relentless change, however, it is crucial to maintain sight of the human element.

 

As societies are progressively impacted by these seismic shifts, the role of governance becomes invaluable in maintaining a harmonious connection with people and ensuring their ability to thrive along with these changes. Therefore, crafting policies and initiatives with a human-centric approach becomes integral, positioning humanity at the heart of any transformation.

By deeply comprehending and empathising with the needs, aspirations, and lived experiences of individuals, we can sculpt a future that is not only resilient in the face of change but one that also upholds the intrinsic well-being of humans.

Our vision is to inspire a shift from a traditional lens to adopting a creative startup mindset - a dynamic force that thrives on agility, is constantly adapting, and celebrates risk- taking.

 

At the heart of this guide is a shift from a project management approach to a productisation one, allowing for the product to evolve dynamically with customer needs.

 

With an emphasis on putting the human front and center, the vision is founded on a productised approach of experimentation, learning from failure, iterating and moving quickly.

 

We foresee a culture of taking bold action, supported by progressive collaboration methods and out-of-the-box solutions.

 

This vision, we believe, will enable us to be at the forefront of global leadership, as an example of an empathetic, people-first approach to exponential transformation.

This guide is a comprehensive resource that aims to support entities in the UAE, international governments, and the private sector in adopting an entrepreneurial approach to service delivery.

 

With its productised lens towards services, this guide is designed to help different government entities to move from a siloed model to an interconnected, collaborative one, encourage experimentation, and facilitate rapid innovation.

 

The productised approach is also reflected in the longer service lifecycle, and positions the user at the core of both the design and decision-making process. It melds rapid, exponential progress with an approach rooted in empathy.

 

The guide also includes up-to-date inspirational content and defines common terminologies to encourage understanding and alignment.