Commitment and accountability for actions

Taking ownership in this context is about committing to the entire lifecycle of a service, which reflects the user’s dynamic requirements.

 

The success of the outcome depends on the entity taking responsibility for continually modifying and improving the service through its whole lifecycle. The result is a seamless, highly personalised user experience.

 

Taking individual accountability also has a marked effect on performance and motivation, and enhances trust and decision-making within teams.

Strategies to take ownership and increase accountability include:
Embracing pioneers

Every institution will appoint a Pioneer, who will serve as a link between his institution and the UAE design program for distinguished government services. The pioneer will have the responsibility of overseeing, coordinating, and executing service-related tasks, as well as enabling the institution to carry out the assigned tasks.

Defining the importance of product ownership

Showing why the product owner is crucial, and the role that ownership plays in the success of the project.

Communicate goals and objectives

Understanding the larger goals and objectives of a project makes it more likely for teams to take ownership.

Specify roles and responsibilities

Clearly defining each team member’s role, and what they are responsible for, can greatly improve accountability.

Cultivate transparency

Make it the norm to share as much information as possible about the project, its progress, and any challenges. This helps the team feel more invested in the project and promotes accountability.