REAL AUTOMATION

Real-automation aims to make the processes of customer journeys quick and frictionless. Free of inessential bureaucratic processes, it enables government to perform at a higher level. In contrast, automation uses standard technology, such as Robotic Process Automation, to perform tasks with minimal human intervention, aimed at reducing manual effort and driving efficiency. It is typically focused on rule-based or repetitive activities. By facilitating near-real time insights, quick and empowering decision-making becomes possible. Experiences can be highly personalised, increasing user satisfaction and trust.

Real-automation uses cutting-edge technologies, like Artificial Intelligence and Computer Vision, to go beyond traditional automation. Through real-automation, machines are trained on operating autonomously, continuously learning and making data driven decisions. This allows humans to focus on human experiences that machines cannot replicate. In contrast, automation uses standard technology, such as Robotic Process Automation, to perform tasks with minimal human intervention, aimed at reducing manual effort and driving efficiency. It is typically focused on rule-based or repetitive activities.