What is it?

Simplicity refers to designing products and services that are easy to understand for users while also being transparent in their delivery. This means removing unnecessary complexities and jargon and providing clear and concise information to users about what the service entails, how it works, and what the user’s responsibilities are. The aim is to create a service that is user-centered, efficient, and trustworthy

Why is it important?

By designing government services with simplicity and transparency in mind, governments can improve citizen trust and confidence, make services more accessible and effective, and ultimately improve the overall quality of their services.

THE IMPACT

Simplicity has a positive impact on end-users by improving their understanding, increasing their trust, and reducing frustration. It also benefits government entities by achieving better outcomes, increasing efficiency, and improving reputation.