Government entities are responsible for anticipating and predicting the services needed by users based on their needs, preferences, and life events. This is done by utilising the data, information, and knowledge documents available to the government. The suggested services are proposed to users at the appropriate time, following the guidelines of proactive services.

Anticipating and predicting the services needed by the user.

At the right time and with ease.

Providing them before they are requested.

Based on data and knowledge available to the government.

EXAMPLE

At the issuance of a birth certificate, the new born receives passport and emirates ID and is also added to the family book.