Government entities are required to provide digital government services as a foundation. The government service should be designed to be delivered digitally first, based on the digital user policy and digital government service.

 

Government entities should focus on developing their most important and impactful services, which have a significant effect on their users. These services should be prioritised in their development programs and projects. The importance of each service is determined through a feasibility study that considers the service’s significance, the number of users, and the annual transactions. A comparison is made between the cost of service transformation and the return on investment.

Takes a Digital - First approach.

Leverage “Ask once” policy.

End service should have a significant impact on customers.

Allows for high personalisation

EXAMPLE

An expat entrepreneur looking to start a business finds that he can complete the whole process digitally, with some of his information and documents pre-uploaded.