Service bundles are a collection of interconnected services that cover a specific stage in a person’s or organisation’s life event. When designing a service bundle, it is important and necessary to determine the relationship between the services and how each service is activated (i.e., what triggers the service) and how the next service can be initiated upon the completion of the previous service.

 

 

The outcome that matters to the user is the result of multiple services from multiple entities. The collection of final outputs of a specific service bundle is linked to a specific event in the user’s life.

To obtain service bundles in one step

To reduce the number of visits

To be paid in one installment

To save time and effort for the user

EXAMPLE

Users that wish to obtain a business license, must obtain approvals from relevant government entities. Therefore, the user must acquire all the required approvals to obtain the desired outcome, which is the commercial license.